Terms & Conditions

This page details all terms and conditions which apply to ANU Sport Fitness Centre contract holders. Please refer to your individual contract to confirm which terms and conditions apply to you. 

Direct Debit Request (12 Months Minimum)
Direct Debit Request (Opt Out)
Membership Terms and Conditions
Suspension Request Form

Conditions of Membership

Members must comply with the following conditions of use and all directions given by ANU Sport and 
its staff.

Membership Arrangements

1.   ANU Sport may approve, refuse or cancel the membership of any person at its absolute discretion.

2.   Memberships are not transferable.

3.   Membership of the ANU Sport Fitness Centre does not itself confer upon any member any interest in the assets of the Fitness Centre or ANU Sport or any right to participate in the management of the Fitness Centre or ANU Sport.

4.   Members may only use ANU Sport’s facilities during the hours determined by the Management of ANU Sport (“Operating Hours”) subject to these conditions.

5.   ANU Sport may close the Fitness Centre, alter operating hours, change or add to those conditions or other rules of use at any time without notice. Each member agrees to be bound by any changes or addition to these conditions or other rules of  use.   If ANU Sport changes or adds to these conditions then they will be prominently displayed at the Fitness Centre.

6.   Persons under the age of 18 will only be considered eligible for ANU Sport Fitness Centre membership if accompanied by written consent from a parent or legal guardian and with approval from ANU Sport Management.

Health Requirements

7.   Members must complete the pre-exercise questionnaire prior to entering into a membership agreement.  ANU Sport retains the right to refuse any individuals from becoming a member of ANU Sport Fitness Centre if deemed to be at risk, without medical clearance.

8.   Each member warrants that all information supplied in their application is accurate, they are medically able to participate in physical exercise by way of the Fitness Centre’s facilities and they are not aware of having any physical or medical condition that may be aggravated through their use of the Fitness Centre facilities.

9.   Members are obliged to inform  ANU Sport of any new injuries or conditions they sustain or acquired within  the duration of their Fitness Centre membership, which may require a medical clearance prior to continuing any activities at the Fitness Centre.

10. Members have the right to make complaints to the Health Services Commissioner under the Human Rights Commission Act 2005.

Entry Requirements

11. Members MUST scan their valid membership card at Customer Service before entering the Main Gym, Strength & Conditioning Gym or Group Fitness Classes.  Members must also produce such card, whilst in the Fitness Centre upon request of ANU Sport staff.

12. Members must wear appropriate attire at all times whilst exercising in the facility (e.g. Track pants, shorts, t-shirts and singlets).  Shoes MUST be worn at all times.  Thongs, sandals or bare feet are not permitted.

13. Members found to be granting gym admission to individuals without memberships will have their membership cancelled.

Membership Administration

14. A member must immediately notify Customer Service at ANU Sport Fitness Centre if the member loses their membership card.  A $15 charge will be levied for the cost of a replacement card.

15. The failure to use the Fitness Centre does not entitle the member to a rebate or refund on any fees paid.

16. Refunds or deferral of membership will only be considered in circumstances pertaining to sickness or physical incapacity.

17. Members are given a 7 day “Cooling off” period from the date of signing their membership application, during which time they may withdraw and terminate their application.  Applications for termination must be made in writing to ANU Sport within the 7 day cooling off period.  An administration fee of at least $30 will apply for any terminations.

18. Memberships can be suspended for a minimum of 7 days and a maximum of 56 days throughout a 12 month period. A $5.00 fee will be charged and a completed suspension form is needed for every request.  This is not available for Direct Debit Opt Out Memberships.

19. Annual price increases may be implemented on January 1 of each year after approval from ANU Sport Council.

Member Behaviour

20. Inappropriate language or conduct including excessively loud behaviour such as grunting, yelling or screaming that may interfere with other members is not permitted (at the discretion of ANU Sport staff).

21. Any forms of harassment or bullying of other members or staff will not be tolerated and will result in immediate suspension or cancellation of offending party/parties membership.

22. All members must use towels on all mats and training equipment during gym workouts.  This requirement will be strictly monitored.  Members who do not bring a towel are required to purchase or hire one from Customer Service or will be refused entry.

23. Members must not take bags into the Main Gym area.

24. Members must not monopolise equipment for extended periods and must comply with time limits determined by ANU Sport. This rule extends to the Cardio Theatre which has an absolute 30 minute limit per machine.

25. Members MUST use retainer collars on all lifting bars, unload ALL lifting bars after use and return ALL weight discs to their appropriate storage area after use.

26. Members must not transfer equipment between rooms of the Fitness Centre without prior approval from staff.

Indemnity

27. Each member uses the ANU Sport Fitness Centre and its facilities at their own risk.

28. Each member indemnifies and releases ANU Sport from any claim arising as a result of the member’s use of the Fitness Centre, its facilities or any advice given by ANU Sport staff.

ANU Sport Membership

29. Except for general members, by signing you agree that you are now an ANU Sport Member.

In these conditions:

ANU Sport means the Australian National University Sport and Recreation Association Inc., its employees, officers, contractors and agents. Member refers to a person who has become a member of the ANU Sport Fitness Centre.

The above Conditions of Membership follow the regulations stipulated in the Australian Capital Territory Fair Trading (Fitness Industry) Code of Practice 2009.

Direct Debit Service Agreement (12 Months)

1. By signing the direct debit request, you have authorised ANU Sport to arrange for funds to be debited from your account.

1.1 You should refer to the direct debit request and this agreement for the terms of the arrangement between yourself and ANU Sport.
1.2 We will only arrange for funds to be debited from your account as authorised in the direct debit request. The debit day will always fall on a Thursday and then every fortnight thereafter.

2. Your Obligations
2.1 It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the direct debit request.
2.2 If there are insufficient funds in your account to meet a debit payment:
a. You will incur a fee of $5.00 which was incurred by ANU Sport; and
b. You must arrange for the debit payment to be made by another method at your earliest convenience as you will not be allowed entry until the missed debit has been cleared.
2.3 You should check your account statement to verify that the amounts debited from your account are correct.

3. If there is a public or bank holiday on the day of the debit, the process will be made on the next business day.

4. ANU Sport may vary any details of this agreement or change the amount agreed upon at any time by giving you at least 14 days’ written notice.
4.1 Notwithstanding the above, all contracts are subject to annual price increases on the January 1st of each year.

5. Changes by you
5.1 If you wish to stop or suspend a debit payment you must notify ANU Sport in writing at least 14 days before the next debit day.
5.2 After the 12 month minimum period has been exceeded, the debits will continue until you advise us to stop the debits against your account. You can stop this process at any time after the minimum period has been achieved.
5.3 You can pay out the remaining portion of your membership if you are unable to use your membership any further.
5.4 You must notify us immediately if you fall out of the membership category you are in. Membership rates are based on your current situation.
5.5 You must be an ANU Student to be allowed to hold an ANU Sport Student Gym Membership

6. Dispute
6.1 If you believe that there has been an error in debiting your account, you should notify ANU Sport directly on 6125 2273 and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly.
6.2 If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging a transfer of funds back to your nominated account through a ‘Refund Request’.
6.3 If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding.
6.4 Any queries you may have about an error made in debiting your account should be directed to us in the first instance so that we can attempt to resolve the matter between you and ANU Sport.

7. Accounts
7.1 You should check:
a. your account details which you have provided to ANU Sport are correct
b. Any changes to your credit card (Cancellations / New card) is your responsibility to advise us before a direct debit run is made.
c. A new Direct Debit Request form will need to be completed if any changes to your credit card have been made.

8. Confidentiality
8.1 We will keep any information (including your account details) in your direct debit request confidential.
8.2 We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

Direct Debit Service Agreement (Opt Opt)

1. By signing the direct debit request, you have authorised ANU Sport to arrange for funds to be debited from your account.
1.1 You should refer to the direct debit request and this agreement for the terms of the arrangement between yourself and ANU Sport.
1.2 We will only arrange for funds to be debited from your account as authorised in the direct debit request. The debit day will always fall on a Thursday and then every fortnight thereafter.

2. Your Obligations
2.1 Minimum debits to be made on a Opt Out Membership will be two (2) consecutive debit payments.
2.2 It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the direct debit request.
2.3 If there are insufficient funds in your account to meet a debit payment:
a. You will incur a fee of $5.00 which was incurred by ANU Sport; and
b. You must arrange for the debit payment to be made by another method at your earliest convenience as you will not be allowed entry until the missed debit has been cleared.
2.4 You should check your account statement to verify that the amounts debited from your account are correct.

3. If there is a public or bank holiday on the day of the debit, the process will be made on the next business day.

4. ANU Sport may vary any details of this agreement or change the amount agreed upon at any time by giving you at least 14 days’ written notice.

5. Changes by you
5.1 If you wish to stop your debit payments, you must notify ANU Sport in writing at least 14 days before the next debit day.
5.2 The debits will continue until you advise us to stop the debits against your account. You can stop this process at any time after at least 2 debits have been achieved.
5.3 You must notify us immediately if you fall out of the membership category you are in. Membership rates are based on your current situation.
5.4 You must be an ANU Student to be allowed to hold an ANU Sport Student Gym Membership

6. Dispute
6.1 If you believe that there has been an error in debiting your account, you should notify ANU Sport directly on 6125 2273 and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly.
6.2 If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging a transfer of funds back to your nominated account through a ‘Refund Request’.
6.3 If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding.
6.4 Any queries you may have about an error made in debiting your account should be directed to us in the first instance so that we can attempt to resolve the matter between you and ANU Sport.

7. Accounts
7.1 You should check:
a. your account details which you have provided to ANU Sport are correct
b. Any changes to your credit card (Cancellations / New card) is your responsibility to advise us before a direct debit run is made.
c. A new Direct Debit Request form will need to be completed if any changes to your credit card have been made.

8. Confidentiality
8.1 We will keep any information (including your account details) in your direct debit request confidential.
8.2 We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

Suspension Guidelines

1. A member may suspend their membership for up to 56 days in a 12 month period.

2. All suspensions must be a minimum of 7 days and a maximum of 56 days.

3. A minimum of 3 days written notice is required when requesting a suspension.

4. A $5.00 fee is charged for every suspension requested.

5. Members will be asked to fill out an Application to Suspend form to confirm dates and ensure all membership payments are up to date.

6. Requests for suspensions via phone or email will not be accepted.

7. The member’s payments will be re-activated after their suspension period has been completed.

8. Membership suspension will not be authorized if membership payments are outstanding.

9. Suspensions are not available if you are on the Opt Out Direct Debit Membership.